Enjoy a fresh perspective, inspiration and renewed zest for training life by taking part in one our Train the Trainer courses.

Designed for

• new or unqualified trainers
• burnt-out trainers 
• experienced trainers

    At the end of July 2003, Genesis Training UK Ltd received authorisation from the Institute of Leadership & Management(ILM) to endorse our Train the Trainer programme with a Quality Assured Award certification in recognition of the quality of this training programme.

ILM Quality Assured Awards provide accreditation and a quality assurance process for benchmarking bespoke programmes

Leadership and Management Skills

There are times different individuals often find themselves thrust into positions of leadership and management with little or no prior preparation. Even when there has been opportunity for preparation, the environment and challenges are qualitatively different.

Genesis aim to provide you with the tools to survive and suceed in business today.

• The Role of the Team Leader
• Introduction to Leadership
• Building and Leading an Effective Team
• Results Through Teamwork
• Managing Change
• Motivation
• Facilitation Skills
• Team Briefing Skills
• Effective Delegation
• Coaching Skills
• Recruitment and Selection Interviewing
• Appraisal Training
• 360 degree Performance Feedback
• Discipline and Grievance Interviewing
• Return to Work Interviewing

Interpersonal Skills

You may be accustomed to doing things on your own, but sometimes “two heads are better than one.” Considering the ideas of co-workers, even if they are different from yours, leads to creative and effective approaches to solving problems and getting work done.

Interpersonal skills will enable you to work with others harmoniously and efficiently.

• Communication Skills
• Effective Communication
• Counselling Techniques
• Negotiation Skills
• Customer Care
• Customer Care On The Phone
• Interviewing Skills
• Handling Difficult People
• Minute Taking
• Making The Most Of Meetings

Financial Skills

• Finance for the non-financial manager
• Effective Credit Control

Personal Development

We all have the same amount of time to get things done, so why do some people manage to tick off everything on their to-do list, while others scramble from one thing to another without accomplishing anything meaningful?

The difference is in the planning combined with the following skills

• Assertiveness
• Basic Report Writing
• Practical Time Management
• Presentation Skills
• Problem Solving
• Decision Making
• Stress Management
• Influencing Skills
• Effective Business Writing
• Project Management
• Job Search Skills

• Setting Up The Sales Interview
• Telesales Skills and Effective Selling

• Desktop Publishing
• Working with PowerPoint (to improve your Presentation Skills)
• Working with e-mail

• ILM Introductory Certficate in Team Leading
• ILM Certificate in Team Leading
• ILM Introductory Certificate in First Line Management
• ILM Certificate in First Line Management

Bespoke Programmes

Any combination of the above programmes can be tailored to suit your specific needs.